Shipping policy

EVIM Shipping & Delivery Policy

Last Updated: August 9, 2026

EVIM LLC (“EVIM,” “we,” “us,” or “our”) is an online furniture and home-goods retailer. Products offered through EVIM may be fulfilled and shipped directly by our network of manufacturers, suppliers, warehouses, distributors, and fulfillment partners.

Because products may ship from different fulfillment locations, processing times, shipping origins, carriers, packaging, tracking availability, and delivery methods may vary by item and destination.

Order Processing

After an order is placed, EVIM submits the order to the appropriate fulfillment partner for processing.

Product availability is subject to supplier confirmation. Inventory may change before an order is processed, even when an item appears available on our website.

Processing time is separate from shipping or transit time.

Estimated processing and delivery information may be shown on individual product pages when available. Any stated delivery timeframe is an estimate unless expressly identified as guaranteed.

Direct Fulfillment

EVIM works with a network of third-party manufacturers, suppliers, warehouses, distributors, and fulfillment partners to process and ship customer orders.

As a result:

  • Orders may ship from different locations.
  • Packaging may vary by product.
  • Different items from the same order may arrive separately.
  • Items may arrive on different dates.
  • Carriers may vary.
  • Tracking information may be issued separately for different shipments.

EVIM remains your point of contact for order support, tracking questions, damages, missing items, returns, refunds, and other customer-service matters.

Delivery Service

EVIM currently provides product shipping only.

Unless specifically stated otherwise on a product page, EVIM does not provide:

  • Furniture assembly
  • Installation
  • Wall mounting
  • In-home placement
  • Removal of existing furniture
  • Removal of packaging or debris

Orders are delivered using the carrier and shipping method assigned through our fulfillment network.

The exact point of delivery may depend on the carrier, item size, shipping method, destination, and building access.

EVIM does not control the individual carrier’s delivery procedure.

Large or Oversized Products

Some furniture and home products may be heavy, oversized, or require assembly.

Customers are responsible for reviewing the dimensions, weight, and product specifications before placing an order.

Before purchasing, please make sure the item will fit through:

  • Doorways
  • Hallways
  • Stairways
  • Elevators
  • Entryways
  • Other access points

Customers are also responsible for arranging any assistance needed to move, assemble, install, or position an item after delivery.

Product Availability

EVIM’s catalog is supplied through multiple vendors and fulfillment partners.

Availability may change without notice.

If an item becomes unavailable after an order is placed, EVIM may cancel the affected item and issue a refund to the original payment method.

When appropriate, we may offer an alternative product, but customers are never required to accept a substitute.

Tracking

Tracking information will be provided when available.

Tracking may take time to update after an order has entered shipment.

If an order contains multiple products, separate tracking numbers may be issued.

Damaged, Missing, or Incorrect Orders

Customers should inspect their order promptly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, please contact EVIM promptly and provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A photograph of the shipping label
  • A description of the issue

Please retain the item and all packaging until EVIM has reviewed the claim.

EVIM will work with the applicable supplier, carrier, or fulfillment partner to determine the appropriate resolution.

Shipping Delays

Delivery estimates may be affected by circumstances outside EVIM’s reasonable control, including carrier delays, weather, holidays, warehouse disruptions, supply-chain interruptions, customs delays, and other transportation issues.

If an order cannot be shipped within the timeframe originally represented, EVIM will handle the delay in accordance with applicable law, including providing updated information and cancellation or refund rights when required.

Multiple Shipments

Items within the same order may be shipped separately.

You may therefore receive:

  • Multiple packages
  • Different tracking numbers
  • Deliveries on different days

Separate delivery does not necessarily mean part of your order is missing.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address.

Once an order has entered processing, changing the shipping address may not be possible.

Additional costs resulting from an incorrect address, failed delivery, or unclaimed shipment may be charged to the customer where permitted by law.

Shipping Charges

Any shipping charges applicable to an order will be displayed before checkout is completed.

Shipping costs may vary according to the product, size, weight, destination, fulfillment location, and shipping method.

Returns and Refunds

Shipping and delivery matters are also subject to our Returns, Refunds, Cancellations & Damaged Orders Policy.

Please review that policy before placing an order.

Contact

Questions regarding your order, shipping, tracking, or delivery should be directed to EVIM through the contact information provided on our website.

EVIM LLC
Brooklyn, New York
evim.store