Refund policy

EVIM Return, Refund & Cancellation Policy

Last Updated: August 9, 2026

EVIM LLC (“EVIM,” “we,” “us,” or “our”) wants you to be satisfied with your purchase. Because many of our products are fulfilled directly through our network of suppliers, manufacturers, warehouses, and fulfillment partners, return eligibility and procedures may vary depending on the item.

Please review this policy carefully before placing your order.

Return Window

Unless otherwise stated on the product page, eligible items may be requested for return within 14 days of delivery.

To be eligible for a return, the item must generally be:

  • Unused
  • Unassembled
  • Uninstalled
  • In the same condition in which it was received
  • In its original packaging
  • Complete with all parts, hardware, accessories, manuals, and packaging materials

Items returned without authorization may not be accepted.

Return Authorization Required

Do not ship any item back without first contacting EVIM.

Returns must be approved before shipment because products may need to be returned to a specific supplier or fulfillment location.

Contact EVIM through our website with:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photographs when requested

If the return is approved, EVIM will provide return instructions and the appropriate return destination.

Do not return products to EVIM’s business address unless EVIM specifically instructs you to do so.

Change-of-Mind Returns

If an eligible item is being returned because you changed your mind, ordered the wrong size, no longer want the item, or for another reason unrelated to damage or error:

  • The customer may be responsible for return shipping costs.
  • Original shipping charges may be non-refundable.
  • Any applicable supplier restocking charge will be disclosed before the return is finalized.
  • The item must meet all return-condition requirements.

Furniture and oversized-product return shipping can be expensive. We strongly recommend reviewing all product dimensions, materials, colors, and specifications before ordering.

Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

  • Items marked Final Sale
  • Clearance merchandise marked non-returnable
  • Custom or personalized products
  • Made-to-order products
  • Items that have been assembled
  • Items that have been installed
  • Items that have been used
  • Items damaged after delivery
  • Items missing original packaging, parts, or accessories
  • Gift cards
  • Other products specifically identified as non-returnable on the product page

Any product-specific return restriction will be disclosed where reasonably possible before purchase.

Order Cancellations

If you need to cancel an order, please contact EVIM as soon as possible.

Because orders may be transmitted to our fulfillment partners shortly after purchase, we cannot guarantee that an order can be cancelled once processing has begun.

If an order has not yet entered processing or shipment, we will make reasonable efforts to cancel it.

Once an order has entered supplier processing, fulfillment, production, or shipment, cancellation may no longer be available.

If cancellation is unavailable, the order may need to be handled under the applicable return terms after delivery.

Supplier or Inventory Cancellation

Product availability is subject to confirmation by our fulfillment network.

If an item becomes unavailable after you place an order and EVIM cannot fulfill it, we may cancel the affected item and issue a refund to the original payment method.

We may offer an alternative product, but you are never required to accept a substitute.

Shipping Delays and Cancellation Rights

If EVIM cannot ship an order within the timeframe represented at the time of purchase, we will handle the delay in accordance with applicable law.

When required, customers will be given the option to accept a revised shipping timeframe or cancel the affected order for a refund.

Federal rules require online retailers to have a reasonable basis for advertised shipping times and provide cancellation/refund options in qualifying delay situations.

Damaged or Defective Items

Please inspect your order promptly after delivery.

If an item arrives damaged or defective, contact EVIM as soon as possible.

Please provide:

  • Order number
  • Description of the damage or defect
  • Clear photographs of the entire item
  • Close-up photographs of the damage
  • Photographs of the packaging
  • Photograph of the shipping label

Please keep the item and all original packaging while the claim is being reviewed.

Depending on the circumstances, the appropriate resolution may include:

  • Replacement parts
  • Replacement product
  • Refund
  • Partial refund
  • Other appropriate remedy

EVIM will determine the available resolution after reviewing the documentation and coordinating with the applicable fulfillment partner.

Wrong Item Received

If you receive an item materially different from the product you ordered, contact EVIM promptly.

Please provide photographs of:

  • The item received
  • Packaging
  • Product label
  • Shipping label

If confirmed, EVIM will work to provide an appropriate replacement, return arrangement, or refund.

Missing Parts or Components

If an item arrives with missing hardware, parts, or components, please contact EVIM before returning the entire item.

In many cases, replacement components may be provided without requiring a full product return.

Refused Deliveries

Please do not refuse a delivery solely because you changed your mind about the purchase.

A refused shipment that is not damaged or incorrect may be treated as a customer-requested return.

The customer may be responsible for resulting:

  • Return shipping
  • Carrier charges
  • Redelivery fees
  • Supplier restocking fees

where permitted by law and disclosed as applicable.

Incorrect Address or Failed Delivery

Customers are responsible for providing an accurate and complete shipping address.

If an order cannot be delivered because of:

  • Incorrect address
  • Missing apartment or unit information
  • Customer refusal
  • Failure to claim the shipment
  • Other customer-caused delivery issue

additional shipping or redelivery costs may be deducted from any refund where permitted by law.

Refund Processing

Once an approved return is received and inspected, EVIM will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow time for your bank or credit-card provider to process and post the refund after EVIM issues it.

Shipping fees, return shipping costs, and properly disclosed restocking charges may be deducted from refunds when applicable to a customer-requested return.

Refunds for Damaged, Defective, or Incorrect Products

If EVIM confirms that the item was damaged, defective, or materially incorrect through no fault of the customer, EVIM will provide an appropriate remedy consistent with applicable law.

Customers will not be required to pay return-shipping costs when EVIM determines that the return is required because EVIM or its fulfillment network provided a materially damaged, defective, or incorrect product.

Exchanges

EVIM does not currently offer traditional direct exchanges.

If you would like another item, color, or size, please contact us. Depending on the circumstances, the original item may need to be returned and a new order placed separately.

Returns Without Original Packaging

Because furniture and home products often require protective packaging for safe transportation, original packaging is important.

A return may be denied or additional costs may apply if a customer-requested return cannot be safely shipped because the original packaging was discarded.

This does not limit remedies available for merchandise that arrived damaged, defective, or incorrect.

Product Variations

Minor differences in color, texture, finish, grain, pattern, dimensions, or appearance may occur because of:

  • Screen settings
  • Lighting
  • Manufacturing variations
  • Natural materials
  • Production batches
  • Photography

These normal variations do not necessarily constitute damage or a defect.

Material differences from the advertised product will be reviewed individually.

Refund Abuse and Fraud

EVIM reserves the right to investigate suspected return fraud, altered evidence, false damage claims, chargeback abuse, or other misuse of this policy.

Nothing in this provision limits legitimate consumer rights.

Contact Us

To request a return, report damage, or ask a question about an order, please contact EVIM through the customer-support information provided on our website.

EVIM LLC
Brooklyn, New York
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